Privacy Policy

Last Updated: November 21, 2025

IEMA US Inc
1300 W Higgins Rd # 212A
Park Ridge, IL 60068
United States

1. Introduction and Scope

IEMA US Inc (“IEMA US,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information we collect through our website www.iemaus.com (the “Website”) and in connection with our business relationships. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our Website or engage with our services.

Our Business: IEMA US provides professional industrial automation solutions, system integration, software development, and technical services exclusively to business clients in the manufacturing and industrial sectors.  This Privacy Policy reflects the business-to-business nature of our operations while ensuring compliance with applicable privacy laws.

Scope: This Privacy Policy applies to personal information collected through the Website and through our business relationships, including contact information provided for sales inquiries, service requests, and business communications. This Policy does not apply to information collected offline or through channels other than the Website unless specifically stated, or to websites, applications, or services of third parties that we do not own or control, even if linked from our Website.

Acceptance: By using our Website or providing your personal information to us, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website or provide us with your personal information.

2. Information We Collect

We collect several categories of personal information to provide our services, respond to inquiries, improve our Website, and conduct our business operations. The types of information we collect include:

Contact Information: When you submit inquiries through our Website contact forms, we collect your name (first and last name), email address, phone number (if provided), company name and job title (if provided), and any message or inquiry details you provide. This information is collected voluntarily through Contact Form 7 forms embedded on our Website.

Technical and Usage Information: When you visit our Website, we automatically collect certain technical information through cookies and similar tracking technologies, including IP address and general geographic location derived from IP address, browser type and version, device type and operating system, pages visited and time spent on each page, date and time of visit, referring website or source that directed you to our Website, and clickstream data showing your navigation through our Website. 

Email Engagement Data: If you subscribe to our email communications or we send you marketing emails through our email service provider Brevo (formerly Sendinblue), we may collect email open rates and click-through rates, engagement with email content, and email bounce and delivery information.

Google Analytics Data: We use Google Analytics 4 (GA4) to analyze how visitors use our Website. Google Analytics collects information such as how often users visit our Website, what pages they visit when they do so, what other websites they used prior to visiting our Website, and aggregate demographic and interest data. The information generated by cookies about your use of the Website is transmitted to and stored by Google on servers in the United States. 

Google Ads Conversion Data: We use Google Ads for online advertising and conversion tracking. When you interact with our advertisements or visit our Website after clicking on an ad, Google may collect information about your browsing behavior, including pages visited, conversion events (such as form submissions), and remarketing data for showing relevant advertisements across the web.

Information from Other Sources: We may receive business contact information from our parent company IEMA Group and affiliated entities, trade shows, industry events, and business conferences, publicly available business directories and professional networking sites, and business partners or referral sources with whom we have agreements.

Information We Do Not Collect: We do not knowingly collect sensitive personal information such as Social Security numbers, financial account information, health information, precise geolocation data, or biometric identifiers through our Website. We do not knowingly collect information from children under the age of 13

Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files placed on your device when you visit our website. We use cookies and similar tracking technologies to analyze website traffic, improve user experience, and measure the effectiveness of our marketing campaigns.

Cookies We Use

Strictly Necessary Cookies These cookies are essential for the website to function and cannot be disabled.

Analytics Cookies

  • Google Analytics (_ga, _gid, _gat): Track website usage, page views, session duration, and user behavior
  • Duration: _ga (2 years), _gid (24 hours), _gat (1 minute)
  • Purpose: Understand how visitors use our site to improve functionality

Marketing/Advertising Cookies

  • Google Ads Conversion Tracking: Measure effectiveness of our advertising campaigns
  • Purpose: Track conversions from Google Ads and optimize our marketing efforts

Email Marketing Tracking

  • Brevo (formerly Sendinblue): Track email opens, clicks, and subscriber engagement
  • Purpose: Measure email campaign effectiveness and improve communications

Third Parties Who Receive Cookie Data

  • Google LLC (United States): Analytics and advertising services
  • Brevo/Sendinblue (France/EU): Email marketing platform

Important Notice for California Residents

Under the California Consumer Privacy Act (CCPA), our use of cookies and sharing of data with third parties like Google and Brevo may constitute a “sale” or “sharing” of personal information. You have the right to opt-out of this sale or sharing.

How to Manage Cookies

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Options > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Cookies
  • Edge: Settings > Privacy > Cookies

You can also opt-out of interest-based advertising:

Global Privacy Control: Our website recognizes and honors the Global Privacy Control (GPC) signal. When we detect GPC from your browser, we automatically restrict data sharing with third parties.

3. How We Use Your Information

We use the personal information we collect for the following business purposes: 

Service Delivery and Business Operations: To respond to your inquiries about our products and services, provide information about industrial automation solutions, system integration, and technical services, process your requests for consultations, assessments, or quotes, communicate with you regarding projects, service delivery, and technical support, manage our business relationships and contracts, and provide 24/7 remote technical assistance to clients.

Marketing Communications: To send you email newsletters, product updates, and information about our services (you may opt out at any time), inform you about new offerings, capabilities, and technological innovations, share relevant industry insights, case studies, and technical resources, invite you to webinars, training sessions, or industry events we host or attend, and conduct customer satisfaction surveys and feedback requests. 

Analytics and Website Improvement: To understand how visitors use our Website and identify popular content, analyze trends, user behavior, and demographics to improve our services, test new features and optimize Website performance, monitor and analyze the effectiveness of our marketing campaigns, and improve our products, services, and customer experience.

Security and Fraud Prevention: To protect the security and integrity of our Website and systems, detect, prevent, and respond to security incidents, fraud, or illegal activities, verify the identity of users and prevent unauthorized access, and conduct security audits and vulnerability assessments.

Legal Compliance and Protection: To comply with applicable laws, regulations, and legal processes, respond to lawful requests from government authorities and law enforcement, enforce our Terms of Service and other agreements, protect our rights, property, and safety, and the rights, property, and safety of our users and others, and establish, exercise, or defend legal claims.

Business Transactions: To evaluate, negotiate, and complete corporate transactions such as mergers, acquisitions, asset sales, or financing, where personal information may be transferred as part of the business assets.

Legitimate Business Interests: We process your personal information based on our legitimate business interests in providing professional services to industrial clients, maintaining business relationships with current and prospective customers, improving our services and operations, and conducting marketing activities appropriate for B2B relationships. We balance these interests against your privacy rights and do not use your information in ways that would be unexpected or cause unwarranted harm.

4. Legal Basis for Processing (US Compliance)

Under applicable US privacy laws, including the California Consumer Privacy Act (CCPA) and similar state privacy statutes, we process personal information for the business purposes described in Section 3.  We do not “sell” personal information as defined under these laws. We “share” personal information with third-party service providers only as necessary to provide our services and operate our business, as described in Section 5 below.

5. How We Share Your Information

We share personal information with third parties only as described below. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. 

Service Providers and Business Partners: We share personal information with trusted third-party service providers who perform services on our behalf, including:

Email Marketing Platform: We use Brevo (formerly Sendinblue) to manage and send email communications. When you provide your email address, we transfer your contact information to Brevo for processing in accordance with their Privacy Policy and Terms of Service. Brevo processes this information solely on our behalf as a service provider.

Analytics Providers: We use Google Analytics 4 (GA4) to analyze Website usage. Google receives technical and usage data as described in Section 2. Google uses this information to provide analytics services to us and may also use the data for its own purposes, such as improving Google’s services and targeting advertisements. Google SupportGoogle For more information about how Google uses data when you use our Website, visit: https://policies.google.com/technologies/partner-sites

Advertising Platforms: We use Google Ads for online advertising and conversion tracking. Google collects information about your browsing behavior when you interact with our ads or visit our Website. This information is used to measure advertising effectiveness, deliver relevant ads, and create remarketing audiences.

Website Hosting and Infrastructure: We use hosting providers, content delivery networks, and IT service providers to maintain and operate our Website.

Professional Services: We may share information with attorneys, accountants, auditors, and other professional advisors who provide services to us under confidentiality obligations.

IEMA Group Affiliates: We may share personal information with our parent company IEMA Group (Italy) and affiliated companies within the IEMA Group for business purposes, including coordinating projects, sharing resources and expertise, and providing comprehensive services to clients. All affiliated entities are required to protect your personal information consistent with this Privacy Policy. 

Business Transfers: If IEMA US is involved in a merger, acquisition, asset sale, financing, reorganization, bankruptcy, or sale of all or a portion of our business, personal information may be transferred or disclosed as part of that transaction. We will provide notice if your personal information becomes subject to a different privacy policy. 

Legal Requirements and Protection: We may disclose personal information when we believe disclosure is necessary to comply with applicable law, regulation, legal process, or governmental request, enforce our Terms of Service or other agreements, including investigation of potential violations, detect, prevent, or otherwise address fraud, security, or technical issues, or protect the rights, property, or safety of IEMA US, our users, or others as required or permitted by law. 

With Your Consent: We may share your personal information for purposes not described in this Privacy Policy with your explicit consent.

Important Note on Data Sharing: All third-party service providers with whom we share personal information are contractually obligated to protect your information, use it only for the purposes we specify, and comply with applicable privacy laws. We conduct due diligence on service providers to ensure they maintain appropriate data protection standards.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and enhance your experience on our Website. Emerson

What Are Cookies: Cookies are small text files stored on your device when you visit a website. Cookies allow websites to recognize your device, remember your preferences, and provide functionality.

Types of Cookies We Use:

Essential Cookies: These cookies are necessary for the Website to function properly. They enable basic features such as page navigation, access to secure areas, and form submission. The Website cannot function properly without these cookies, and they cannot be disabled in our systems.

Analytics Cookies: We use Google Analytics 4 cookies to understand how visitors interact with our Website. These cookies collect information about pages visited, time spent on pages, traffic sources, and user navigation patterns. This information is aggregated and anonymous. Google Support

Advertising Cookies: We use Google Ads cookies to track conversions, measure advertising effectiveness, and create remarketing audiences. These cookies may track your browsing behavior across websites to deliver relevant advertisements and measure campaign performance.

Third-Party Cookies: Our Website may include cookies set by third parties such as Google for analytics and advertising purposes. We do not control these third-party cookies, and you should refer to the third party’s privacy policy for information about their cookies.

Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that if you disable or delete cookies, some features of our Website may not function properly, and your user experience may be affected.

Browser-Level Controls: You can set your browser to block or alert you about cookies. Instructions for managing cookies are available in your browser’s help section or at www.allaboutcookies.org.

Google Analytics Opt-Out: You can prevent your data from being collected by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout TermsFeed

Google Ads Opt-Out: You can opt out of personalized advertising by visiting Google’s Ads Settings at: https://adssettings.google.com, Google Support the Network Advertising Initiative opt-out page at: http://optout.networkadvertising.org/, or the Digital Advertising Alliance opt-out page at: http://www.aboutads.info/choices/

Do Not Track Signals: Some browsers transmit “Do Not Track” (DNT) signals to websites. We do not currently respond to DNT signals due to the lack of industry-wide standards. However, you can use the opt-out mechanisms described above to control tracking.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, provide our services, maintain business relationships, comply with legal obligations, resolve disputes, and enforce our agreements. B2B InternationalB2bwave

Contact Information: We retain contact information submitted through Website forms for as long as you maintain a business relationship with us, plus an additional period (typically 3-7 years) to comply with record-keeping requirements and to have records available in case of legal claims.

Marketing Communications: If you subscribe to our email communications, we retain your information until you unsubscribe or request deletion. After unsubscription, we maintain a suppression list to ensure we do not inadvertently contact you again.

Analytics Data: Google Analytics data is automatically deleted after 14 months by default, or sooner if we configure shorter retention periods.

Legal Requirements: We may retain information for longer periods when required by law (such as tax records, which must be retained for at least 7 years under federal law) or when necessary for legal proceedings.

Deletion Requests: If you request deletion of your personal information, we will delete or anonymize it unless we have a legal obligation or legitimate business need to retain it (such as for accounting purposes, ongoing contractual relationships, or defense of legal claims).

8. Data Security

We implement reasonable physical, technical, and administrative security measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. Siemens Our security measures include:

Technical Safeguards: Secure Socket Layer (SSL) encryption for data transmission, secure hosting infrastructure with access controls, regular security updates and patch management, firewalls and intrusion detection systems, and malware protection and monitoring.

Administrative Safeguards: Access to personal information limited to authorized personnel who need it for business purposes, confidentiality agreements with employees and contractors, regular security training for personnel handling personal information, and incident response procedures for data breaches.

Physical Safeguards: Controlled facility access and secure storage for physical records.

Limitations: Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. You are responsible for maintaining the confidentiality of any passwords or account credentials you use to access our services.

Security Incidents: In the event of a data breach that affects your personal information, we will notify you and applicable regulatory authorities as required by law, typically within 72 hours of discovering the breach if it poses a risk to your rights and privacy.

9. Your Privacy Rights

California Residents – “Do Not Sell or Share” Right

If you are a California resident, you have the right to opt-out of the “sale” or “sharing” of your personal information as defined under the California Consumer Privacy Act (CCPA).

What Constitutes a “Sale” or “Share”: Our use of analytics cookies (Google Analytics) and advertising cookies (Google Ads) with third-party services may constitute a “sale” or “sharing” because these services receive valuable consideration (analytics insights, advertising optimization) in exchange for your data.

How to Exercise This Right:

  • Click the “Do Not Sell or Share My Personal Information” link in our website footer
  • Email us at: info@iemaus.com with subject line “CCPA Opt-Out Request”
  • Enable Global Privacy Control (GPC) in your browser – we honor this signal automatically

We will process your opt-out request within 15 business days and confirm via email.

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights are described below:

Right to Access: You have the right to request confirmation of whether we process your personal information and to obtain a copy of the personal information we hold about you.

Right to Correction: You have the right to request that we correct inaccurate personal information or complete incomplete personal information.

Right to Deletion: You have the right to request deletion of your personal information, subject to certain exceptions (such as when we need to retain information to comply with legal obligations, complete transactions you requested, detect security incidents, or exercise free speech rights).

Right to Opt-Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails, contacting us at info@iemaus.com, or following opt-out instructions in communications.

Right to Object: You have the right to object to our processing of your personal information for direct marketing purposes or based on legitimate interests.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will receive the same level of service whether or not you exercise your privacy rights.

How to Exercise Your Rights: To exercise any of these rights, please contact us using the information in Section 14. We will respond to your request within 45 days, unless we need additional time, in which case we will notify you and may take up to 90 days total.

Verification: For your protection, we may need to verify your identity before fulfilling your request. We will request information such as your name, email address, and company affiliation to match against our records.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Notice at Collection: We collect the categories of personal information described in Section 2 for the business purposes described in Section 3.

Categories of Personal Information Collected: Identifiers (name, email, IP address), commercial information (inquiries, business interests), internet or network activity (browsing behavior, Website usage), and professional or employment-related information (company, job title).

Business Purposes for Collection: Providing and managing services, marketing and communications, analytics and Website improvement, security and fraud prevention, and legal compliance.

Categories of Third Parties: We share personal information with service providers (Brevo, Google), affiliates (IEMA Group entities), and professional advisors.

No Sale of Personal Information: We do not sell personal information as defined under California law. We do “share” personal information with advertising platforms like Google Ads for targeted advertising purposes.

Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected personal information, our business purposes for collecting or sharing personal information, and the categories of third parties with whom we share personal information.

Right to Delete: You have the right to request deletion of personal information we collected from you, subject to certain exceptions.

Right to Correct: You have the right to request correction of inaccurate personal information.

Right to Opt-Out of Sharing: You have the right to opt out of the “sharing” of your personal information for cross-context behavioral advertising (targeted ads). To exercise this right, contact us at info@iemaus.com or adjust your cookie preferences.

Right to Limit Use of Sensitive Personal Information: We do not collect or use sensitive personal information as defined under the CPRA in ways that would trigger this right.

Authorized Agent: You may designate an authorized agent to submit requests on your behalf. We will require written proof of the agent’s authority and may still require you to verify your identity directly with us.

Response Time: We will respond to verifiable requests within 45 days. If we need more time, we will notify you and may take up to 90 days total.

Do Not Sell or Share My Personal Information: If you wish to opt out of the sharing of your personal information for advertising purposes, please contact us at info@iemaus.com with “CCPA Opt-Out” in the subject line.

11. Children’s Privacy (COPPA Compliance)

Our Website and services are directed exclusively to businesses and professionals in the industrial automation and manufacturing sectors. We do not knowingly market to, solicit, or collect personal information from children under the age of 13.

No Intended Collection from Children: Our Website is not designed for or directed to children under 13, and we do not knowingly collect personal information from children under 13. If you are under 13 years of age, do not use our Website or provide any personal information to us.

Parental Notice: If we learn that we have inadvertently collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible. If you believe we have collected information from a child under 13, please contact us immediately at info@iemaus.com so we can take appropriate action.

12. International Data Transfers and US Market Focus

US Market Only: IEMA US operates exclusively in the United States market and serves clients primarily located in North America. Our data processing activities are focused on the US market, and we do not intentionally target or process personal information of individuals located in the European Economic Area (EEA), United Kingdom, or other regions with comprehensive data protection laws such as GDPR.

IEMA Group Affiliation: While IEMA US is a subsidiary of IEMA Group (headquartered in Italy), personal information collected through our Website is processed primarily in the United States. We may share business contact information with our parent company and affiliates as described in Section 5 for coordination of services and business operations.

Data Storage: Personal information we collect is stored on servers located in the United States. We use US-based service providers (Brevo, Google) that maintain data storage facilities in the United States.

No GDPR Applicability: Because we do not market to or target individuals in the EEA or UK, and our business activities are limited to the US market, the EU General Data Protection Regulation (GDPR) does not apply to our data processing activities. If this changes in the future, we will update this Privacy Policy accordingly.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons.

Notice of Changes: When we make changes to this Privacy Policy, we will update the “Last Updated” date at the top of this page. For material changes that significantly affect how we collect, use, or share your personal information, we will provide additional notice by posting a prominent announcement on our Website, sending an email notification to users who have provided email addresses (if feasible), or through other appropriate communication channels.

Continued Use Constitutes Acceptance: Your continued use of the Website after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Privacy Policy, you should discontinue use of the Website and contact us to request deletion of your personal information.

Review Regularly: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information and your privacy rights.

14. Contact Information for Privacy Inquiries

If you have questions, concerns, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us:

IEMA US Inc
Privacy Inquiries
1300 W Higgins Rd # 212A
Park Ridge, IL 60068
United States

Email: info@iemaus.com
Phone: +1 (224) 585-6080 or (847) 252-9411
Business Hours: Monday-Friday, 9:00 AM – 12:30 PM and 1:30 PM – 5:00 PM (Central Time)

Subject Line for Privacy Requests: When contacting us regarding privacy matters, please include “Privacy Request” or “CCPA Request” in the email subject line to ensure prompt handling.

Response Time: We will respond to privacy inquiries and requests as promptly as possible, typically within 5-10 business days for general inquiries and within 45 days for formal rights requests under CCPA or other privacy laws.

Data Protection Responsibility: While IEMA US does not have a dedicated Data Protection Officer (as we are not subject to GDPR), privacy matters are handled by our management team in coordination with legal counsel. For serious privacy concerns or data breach reports, please contact us immediately.